Terms and Conditions

1. Introduction

This page sets out the terms and conditions (hereinafter referred to as the “Terms”) governing access to and use of the website vilaelizabeth.ro (the “Website”), as well as the contractual relationship between the operator and clients.
By accessing and/or using the Website, you declare that you have read, understood, and accepted these Terms and any subsequent amendments. If you do not agree with these Terms, please do not use the Website.

The Website operator is Elly & Ana Construct.

2. Definitions

• User / Visitor – the person accessing the Website.
• Client – the person (individual or legal entity) making a booking or order for accommodation services through the Website.
• Services / Accommodation – accommodation services, extra facilities, holiday offers, etc. provided by Vila Elizabeth.
• Booking / Order – the request made by the Client for the provision of Services.
• Contract – the legal agreement between the Operator and the Client, effective upon confirmation of the booking.

3. General Conditions of Use

3.1. Access to the Website is permitted only to persons with legal capacity.
3.2. The User undertakes to use the Website lawfully, not to disrupt its operation, and to respect the rights of others.
3.3. The Operator reserves the right to modify, suspend, or restrict access to the Website, in whole or in part, at any time, without prior notice.

4. Information on Services and Rates

4.1. The information, descriptions, photos, facilities, and rates displayed on the Website are for informational purposes only. The Operator strives to keep the information up to date, but changes may occur.
4.2. Rates are expressed in lei (RON) and may or may not include VAT (as stated).
4.3. The Operator reserves the right to modify prices, offers, or availability without prior notice, provided that such changes do not affect already confirmed bookings, unless permitted by law.

5. Bookings and Payments

5.1. A booking made by the Client represents a firm intention to purchase the selected services, according to availability at that time.
5.2. Booking confirmation by the Operator constitutes the conclusion of the Contract between the parties.
5.3. Payment may be required in full or in part at the time of booking or at check-in/check-out, according to the displayed conditions.
5.4. Accepted payment methods are those displayed on the Website (e.g., credit card, bank transfer, etc.).
5.5. Failure to make payment within the agreed term may result in unilateral cancellation of the booking by the Operator.

6. Cancellations and Modifications

6.1. The Client has the right to request cancellation or modification of the booking, provided notice is given within the specified time (e.g., 24 or 48 hours in advance, according to internal policy).
6.2. Depending on the timing of cancellation or modification, penalties or cancellation fees may apply (see the cancellation policy displayed during booking).
6.3. The Operator reserves the right to refuse modifications or cancellations that adversely affect organization.
6.4. In cases of force majeure (e.g., natural disasters, administrative restrictions), an equitable solution will be negotiated with the Client (rescheduling, refund, etc.).

7. Obligations of the Parties

Operator’s Obligations:

• To provide accommodation services as confirmed in the booking.
• To offer declared facilities and amenities (within available limits).
• To comply with applicable legislation, safety, hygiene, and consumer protection rules.

Client’s Obligations:

• To provide accurate and complete data when booking.
• To respect the internal rules of the accommodation unit (check-in/check-out times, use of facilities, etc.).
• To cover any damages caused on the premises.
• To pay for services within the agreed terms.

8. Limitation of Liability

8.1. The Operator does not guarantee that the Website will operate without interruptions or errors.
8.2. The Operator is not liable for direct or indirect losses resulting from the use of or inability to access the Website.
8.3. Under no circumstances shall the Operator’s total liability to the Client exceed the amount paid for the respective booking.
8.4. The Client is responsible for their belongings within the accommodation premises; the Operator is not liable for theft, loss, or damage to such belongings unless caused by its proven fault.

9. Personal Data Protection

9.1. The Operator will collect and process the Client’s personal data (name, phone, email, payment details, etc.) in accordance with applicable legislation (GDPR and national law).
9.2. Data may be used for: managing bookings, communication, invoicing, analysis, etc.
9.3. Data may be shared with third parties involved in service delivery (e.g., couriers, cleaning companies, payment services), only when necessary and within the limits of the law.
9.4. The Client has the following rights: access, rectification, erasure, restriction, objection, portability, withdrawal of consent, etc.
9.5. A separate Privacy Policy will be available on the Website for more detailed information.

10. Force Majeure

The Operator is not liable for failure to perform obligations caused by force majeure events (natural disasters, fires, administrative decisions, etc.). In such cases, the parties will communicate and attempt to reach an amicable solution (rescheduling, refund, etc.).

11. Intellectual Property

All texts, images, logos, graphics, and website content are the property of the Operator or licensed third parties. Reproduction, distribution, or publication without written consent is prohibited.

12. External Links

The Website may contain links to external websites. The Operator is not responsible for their content, policies, or practices.

13. Modification of Terms

The Operator reserves the right to amend these Terms at any time. The updated version will be published on the Website, and the changes will not apply retroactively to confirmed bookings unless permitted by law or agreed otherwise by the parties. Continued use of the Website after changes constitutes acceptance of the new terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of Romania. Any dispute arising between the parties will be settled amicably, and if no agreement is reached, the competent Romanian courts shall have jurisdiction.

15. Contact

For questions, clarifications, or complaints regarding these Terms, you can contact us at:

• Email: office@vilaelizabeth.ro
• Phone: 0745019615
• Headquarters / Unit address: Ion Șenchea Street no. 75, Zărnești